Shipping Policy

Shipping Policy – Sagarveda

Effective Date: 24 October 2026

At Sagarveda, we are committed to delivering our Ayurvedic skincare and haircare products to your doorstep safely and conveniently. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are generally processed within 1–2 business days after they are placed.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order is dispatched, you will receive a shipping confirmation with tracking details, where available.

  • During sale periods, festive seasons, or other unforeseen circumstances, processing may take longer than usual.

2. Shipping and Delivery Timelines

  • Estimated delivery: 2–5 business days after dispatch for most serviceable locations in India.

  • Deliveries to remote areas or locations with limited courier service may take additional time.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

  • Any free-shipping offers will be communicated on our website and will be subject to the applicable terms and conditions.

4. Cash on Delivery (COD) and Prepaid Orders

Sagarveda may offer both prepaid and Cash on Delivery (COD) options for eligible locations.

  • Prepaid orders must be paid for through the payment methods available at checkout.

  • COD orders must be paid for at the time of delivery.

  • COD availability may depend on your delivery location and courier serviceability.

5. Order Tracking

Once your order has been dispatched, you can use the tracking link or tracking details shared through email, SMS, or WhatsApp, where available, to check your shipment status.

If tracking information is not updated immediately, please allow some time for the courier partner to update the shipment details.

6. Incorrect Address or Contact Information

Customers are responsible for providing an accurate shipping address, PIN code, and contact number when placing an order.

Sagarveda cannot guarantee successful delivery if incorrect or incomplete details are provided. If you notice an error after placing an order, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delayed, Lost, or Undelivered Orders

If your order is delayed beyond the estimated delivery period, please contact us so we can assist you in checking its status with our courier partner.

If a shipment is confirmed lost or undelivered, we will review the case and provide an appropriate resolution in accordance with our applicable policies and consumer protection requirements.

8. Damaged Packages or Incorrect Products

If you receive a damaged package, a leaking product, or an item different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video, if available.

We will review your concern and assist with an appropriate resolution under our Returns and Refunds Policy. An unboxing video is helpful but is not the sole basis for considering a genuine complaint.

9. Delivery Attempts and Refused Shipments

Please ensure that someone is available to receive the package at the provided address.

If delivery fails because the customer is unavailable, the address is incorrect, or the shipment is refused, the courier partner may return the package to us. Any refund or further delivery arrangement will be handled in accordance with our applicable policies and the circumstances of the order.

10. Contact Us

For shipping, tracking, or delivery-related queries, please contact us:

Brand: Sagarveda
Email: support@sagarveda.com

We appreciate your trust in Sagarveda and thank you for choosing us for your Ayurvedic skincare and haircare needs.