Returns & Refunds

Returns & Refunds Policy – Sagarveda

Last Updated: 24 October 2026

At Sagarveda, we strive to provide high-quality Ayurvedic skincare and haircare products and a smooth shopping experience. If you experience an issue with your order, please review our Returns & Refunds Policy below.

1. Return Eligibility

For hygiene and safety reasons, skincare and haircare products that have been opened, used, or unsealed are generally not eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

We may accept a return or provide a replacement in the following circumstances:

You received a damaged, leaking, or defective product.
You received an incorrect product or variant.
Your order arrived with missing items.
Your order has another verified fulfilment issue that requires a resolution.

For eligible return requests, the product should be returned in its original packaging, along with any included accessories or items, where reasonably possible.

Nothing in this policy limits any rights you may have under applicable law.

2. Reporting an Issue

Please contact us within 48 hours of receiving your order if you receive a damaged, defective, incorrect, or incomplete product.

To help us resolve your concern quickly, please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where applicable.
An unboxing video, if available.

An unboxing video may help us investigate a claim, but it is not mandatory as the sole condition for considering a genuine complaint.

3. Non-Returnable Products

Unless required by applicable law or otherwise approved by Sagarveda, the following are generally not eligible for return:

Products that have been opened, used, or unsealed.
Products returned without a valid reason or outside the applicable return process.
Products damaged due to improper storage, misuse, or handling after delivery.
Products purchased through unauthorized sellers or third-party channels, which may be subject to the respective seller's policy.

Products that are defective, damaged in transit, incorrectly supplied, or otherwise eligible for a remedy under applicable law will be assessed appropriately.

4. Refunds

If your refund request is approved, we will notify you and initiate the refund through the applicable payment method or another mutually agreed lawful method.

Prepaid orders: Approved refunds will generally be processed to the original payment method.
Cash on Delivery (COD) orders: If a refund is approved, we will contact you to arrange a suitable refund method and obtain any necessary details securely.
Shipping charges: Original shipping charges, if any, will be refunded where applicable under our policy or required by law, including where the issue is attributable to us.

Once initiated, refunds may take approximately 5–10 business days to appear in your account, depending on your bank, payment provider, or financial institution.

Actual processing times may vary. We will communicate any relevant updates where possible.

5. Replacements

Where appropriate, Sagarveda may offer a replacement for a product that arrived damaged, defective, incorrect, or incomplete.

Replacement availability depends on stock and the circumstances of the claim. If a replacement is unavailable or unsuitable, we may offer a refund or another appropriate resolution.

We will provide instructions for returning or disposing of an affected product, where necessary. Please do not send products back without contacting us first.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@sagarveda.com.

Orders that have not yet been dispatched may be eligible for cancellation.
Orders that have already been dispatched may not be cancellable through the normal cancellation process.
If a prepaid order is successfully cancelled before dispatch, any applicable refund will be initiated to the original payment method.

Your statutory rights remain unaffected.

7. Returned or Refused Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, we will review the circumstances before determining the next steps.

For prepaid orders returned undelivered, any applicable refund will be handled in accordance with this policy and applicable law.

For COD orders, no payment refund is generally required if payment was never collected. Repeated refusal of COD orders may affect future COD availability, subject to applicable law.

8. Refund Status and Delays

If you have not received an approved refund within the expected timeframe, please check with your bank or payment provider first. You may also contact us with your order number so we can help check the refund status.

9. How to Request a Return or Refund

To request a return, replacement, or refund:

Email support@sagarveda.com.
Include your order number and the reason for your request.
Attach photographs or other relevant information, if applicable.
Wait for our response and follow the instructions provided before shipping any product back.

We aim to review requests promptly and provide a fair resolution.

10. Contact Us

For questions about returns, replacements, cancellations, or refunds, contact:

Brand: Sagarveda
Email: support@sagarveda.com

Thank you for choosing Sagarveda. We appreciate your trust in our Ayurvedic skincare and haircare products.